We are committed to ensuring your satisfaction with every purchase. If you receive a defective or incorrect item, we’re here to help.

Defective or Incorrect Orders

If your order arrives defective or you receive the wrong item, you are eligible for a return or replacement. Please notify us within 28 days of receiving your order to initiate the return process.

How to Initiate a Return

To start a return, please contact our customer support team via email at:

gripactive.orders@gmail.com or info@gripactive.com

Please include the following details in your message:

Your order number

A brief description of the issue

Once your return request is approved, we will provide you with further instructions on how to proceed.

Return Address

All approved returns should be sent to the following address:

CEME Campus Marsh Way Rainham London RM13 8EU United Kingdom

We recommend using a tracked service for all returns, as we cannot be responsible for items lost in transit.